Awhile back I was working with a team of folks on a collaborative project when I received an e-mail from a client that was not intended for me, but rather for one of the other team members. So, I naturally forwarded it to the appropriate team member.
The problem arose when that team member responded to the message. Rather than going to the client (his intended recipient), it came to me – and only me. That’s when I realized my error: rather than forwarding the message to my coworker, I should have redirected it. Redirecting removes yourself from the chain so that when the person to whom you redirected the message replys, their reply goes to the originator of the message and not to you.
To redirect a message, choose Message ➪ Redirect from the menu or use the Shift + Command + E (⇧+⌘+E) keystroke combination.
Given that this is a command that I use somewhat often now, I’ve added to the toolbar in the Mail app for quick access (Right-click the toolbar, choose Customize Toolbar from the menu and then drag the Redirect icon to the desired location on the toolbar).
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